Terms Of Services
1. Acceptance of These Terms
1.1 These Terms of Service (the “Terms”) form a binding agreement between you (“Customer,” “you”) and AI Answering (“AI Answering,” “we,” “us,” “our”) governing your access to and use of the AI Answering platform, the website at aianswering.ai, and related services (collectively, the “Service”). By creating an account, starting a free trial, or using the Service, you confirm that you have read and agree to these Terms and the Privacy Policy, that you are at least 18 years old, and that if you are entering into these Terms on behalf of a business, you have authority to bind that business. If you do not agree, do not use the Service.
1.2 We may update these Terms from time to time. Material changes take effect on the date posted or on a later effective date we specify. Your continued use of the Service after the effective date constitutes acceptance. If any change is not acceptable to you, your remedy is to stop using the Service.
2. Definitions
2.1 “Platform” means the AI Answering software-as-a-service product, including AI voice agents, the customer dashboard, call handling infrastructure, analytics, and associated features.
2.2 “AI Voice Agent” means the automated voice agent that handles inbound and outbound calls on your behalf.
2.3 “Human Agent” means a live agent available on plans that include human escalation.
2.4 “Caller” means any third party who calls, is called by, or otherwise communicates with your AI Voice Agent or Human Agent through the Service.
2.5 “Customer Data” means call recordings, transcripts, AI-generated summaries, contact records, appointment data, intake responses, and any other data submitted to or generated within the Platform through your use of the Service.
2.6 “Documentation” means the user guides, help content, and materials we publish for the Service.
3. The Service
3.1 AI Answering provides a cloud-based AI call center platform that enables businesses to answer inbound calls, place outbound calls for follow-ups, reminders, and reactivation, collect caller information through configurable intake flows, book, reschedule, and cancel appointments through connected calendar integrations, route and escalate calls to internal staff or Human Agents based on rules the Customer configures, record, transcribe, and summarize calls, and access reporting, analytics, and contact management through the customer dashboard.
3.2 The Service includes optional integrations with third-party tools (including Google Calendar, Outlook Calendar, Calendly, Clio, and Practice Panther) and configurable role-based access controls for your team.
4. Accounts and Eligibility
4.1 You must register an account to use the Service. You agree to provide accurate and current information, keep your credentials confidential, and remain responsible for all activity under your account. You must notify us immediately of any unauthorized access.
4.2 New team members are added through an invitation process initiated by an account administrator and are assigned roles that govern platform access.
5. Subscription, Free Trial, Billing, and Cancellation
5.1 Plans
AI Answering offers the subscription plans described on the Pricing page, currently: AI Voice Agent at $479 per month; AI Voice + Human Agent at $679 per month, which includes 100 minutes of Human Agent support per month; and Enterprise at custom pricing. Add-ons may include additional Human Agent minutes, additional phone numbers, additional languages, advanced workflow customization, a HIPAA-compliant tier with BAA, and an Enterprise SLA, as described on the Pricing page.
5.2 Free Trial
AI Answering offers a one-month free trial, with no credit card required. Trial access provides the features designated for the trial plan. At the end of the trial, your account will not convert to a paid subscription unless you affirmatively choose a plan and provide payment information.
5.3 Billing
Subscription fees are billed in advance on a recurring monthly basis. By providing a payment method, you authorize us to charge that method for all applicable fees. Fees exclude taxes, which you are responsible for paying.
5.4 Cancellation
You may cancel at any time. Upon cancellation, your subscription remains active through the end of the current billing period. Subscription fees are non-refundable and are not prorated for partial months.
5.5 Pricing Changes
We may change plan pricing and features. Changes take effect at the start of your next billing cycle. Your continued use of the Service after the change takes effect constitutes your acceptance of the new pricing or features.
5.6 Non-Payment
We may suspend or terminate access for non-payment after reasonable notice.
6. Acceptable Use
6.1 You agree not to use the Service to:
• Violate any law, regulation, or third-party right.
• Reverse-engineer, decompile, or disassemble the Platform.
• Resell, sublicense, or provide the Service to third parties outside your organization without our written consent.
• Upload malicious code, conduct unauthorized penetration testing, or interfere with the Platform’s operation.
• Harass, deceive, defraud, or impersonate any person.
• Place calls that violate the Telephone Consumer Protection Act (TCPA), state auto-dialer laws, Do-Not-Call rules, CAN-SPAM, or equivalent international laws.
• Record calls in violation of applicable two-party consent, wiretap, or call-recording laws.
• Collect, process, or transmit data in ways that violate applicable privacy laws.
7. Outbound Calling and Messaging Compliance
7.1 You are solely responsible for ensuring that all outbound calls, SMS messages, and email communications initiated through the Service comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state-level autodialer, consent, and call-recording laws, Do-Not-Call registry requirements, and any other applicable federal, state, local, or international communications laws.
7.2 This includes obtaining any required prior express consent from recipients before contacting them, honoring opt-outs, and providing any required disclosures. AI Answering provides the infrastructure; you are responsible for the legality of the contact lists, scripts, timing, consent records, and frequency of calls and messages sent through the Platform.
7.3 You agree to indemnify AI Answering for any claim arising from your failure to meet these obligations, as set out in Section 15.
8. Call Recording Notice
8.1 The Service records and transcribes calls by default. You are responsible for providing any required caller notifications and for obtaining any required consent under applicable call-recording laws, including in two-party consent jurisdictions, through greetings, prompts, or other disclosures. Configure greetings and intake scripts accordingly.
9. AI-Generated Output, Disclaimers, and Human Escalation
9.1 AI Output
The Service uses artificial intelligence to conduct conversations, collect data, classify calls, generate summaries, and produce transcripts. AI output may contain errors, omissions, misinterpretations, or transcription inaccuracies. You are responsible for reviewing and verifying AI-generated content before relying on it for business, clinical, legal, or scheduling decisions.
9.2 Not Professional Advice
The Service does not provide legal advice, medical advice, tax advice, or other professional advice. AI Voice Agents are intake and operational tools, not substitutes for licensed professionals.
9.3 Human Escalation
On plans that include Human Agents, calls transfer to a live agent based on rules you configure, which may include confidence threshold, keyword triggers, VIP routing, and failed-attempt threshold. Human Agent availability on the AI Voice + Human Agent plan includes 100 minutes per month. Additional minutes are available as an add-on. We do not guarantee instantaneous handoff in every circumstance.
9.4 Emergencies
The Service is not an emergency service. It is not designed to handle 911 or equivalent emergency calls. You must configure your call flows to direct emergency situations to appropriate emergency services, and you must communicate this to your callers where relevant.
10. Industry-Specific Disclaimers
10.1 Law Firms
The Service is a communications and intake platform. It does not create an attorney-client relationship, provide legal advice, or render legal services. Conflict checks, privilege determinations, and substantive legal analysis remain the responsibility of the firm. You are responsible for compliance with state bar rules, advertising rules, and confidentiality obligations applicable to your practice.
10.2 Healthcare Practices
The Platform is built to HIPAA standards, and a Business Associate Agreement (BAA) is available as part of the HIPAA-compliant tier. HIPAA compliance is a shared responsibility: we provide the infrastructure and controls, and you are responsible for configuring and using the Service in a compliant manner. The Service is not a substitute for clinical judgment and does not provide medical advice, diagnosis, or treatment.
10.3 Home Services and Real Estate
You are responsible for the accuracy of dispatch routing, scheduling, quotes, and any representations made to callers through scripts you configure.
11. Third-Party Integrations
11.1 The Service supports integrations with third-party tools, including Google Calendar, Outlook Calendar, Calendly, Clio, and Practice Panther. Your use of any integration is subject to that third party’s terms and privacy practices. We are not responsible for third-party services, their availability, or their handling of data once it leaves the Platform through an integration you enable.
12. Customer Data and Ownership
12.1 Ownership
As between you and us, you own Customer Data. You grant AI Answering a non-exclusive, worldwide license to host, process, transmit, and display Customer Data as needed to provide and improve the Service, subject to the Privacy Policy.
12.2 Caller Data
You represent that you have all rights, consents, and notices required to submit Caller data to the Service and to have calls handled, recorded, and processed by the Platform.
12.3 Use of Data for AI Model Training
AI Answering does not use Customer Data or Caller content to train third-party foundation AI models. We may use de-identified or aggregated data to monitor, troubleshoot, and improve the Service. For HIPAA-covered customers, the use of protected health information is governed by the applicable Business Associate Agreement.
13. Intellectual Property
13.1 AI Answering IP
The Platform, the Service, the Documentation, the AI Answering name and logo, and all related intellectual property are owned by AI Answering or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription for your internal business purposes.
13.2 Customer Marks
You grant AI Answering a limited, non-exclusive, royalty-free license to use your business name and logo to identify you as a customer in marketing materials. You may revoke this license at any time by written notice, and we will remove your marks from public-facing materials within a reasonable time.
13.3 Feedback
Any feedback, suggestions, or ideas you provide about the Service may be used by AI Answering without restriction or obligation.
14. Warranties, Disclaimers, and Limitation of Liability
14.1 Disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI ANSWERING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR FREE OF ERRORS.
14.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI ANSWERING’S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF DATA.
15. Indemnification
15.1 You will defend, indemnify, and hold harmless AI Answering, its affiliates, and its personnel from any third-party claim arising out of or related to your use of the Service, Customer Data or content you submit, outbound calls, messages, or communications initiated through the Service, including TCPA, CAN-SPAM, Do-Not-Call, and call-recording claims, your violation of law, or your breach of these Terms.
16. Service Availability
16.1 We aim to provide continuous availability of the Service 24/7, but we do not guarantee uninterrupted operation on non-Enterprise plans. Planned maintenance, third-party outages, and events outside our reasonable control may cause temporary disruptions. Enterprise SLAs, if applicable, are described in a separate written agreement.
17. Termination
17.1 By You
You may terminate by cancelling your subscription as described in Section 5.4.
17.2 By Us
We may suspend or terminate your access, with or without notice, for material breach of these Terms, non-payment, activity that we reasonably believe may cause legal or operational harm to us, our users, or third parties, or at our discretion with reasonable notice.
17.3 Effect of Termination
Upon termination, your license to the Service ends. You may request export of Customer Data within 30 days after termination. After that period, we may delete Customer Data in accordance with our Privacy Policy and retention practices. Sections that by their nature should survive, including Sections 12, 13, 14, 15, and 17, shall survive.
18. Governing Law and Dispute Resolution
18.1 These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.
18.2 Any dispute shall first be addressed through good-faith discussion for at least thirty (30) days. If the dispute is not resolved, it shall be resolved by binding arbitration administered by JAMS under its Expedited Commercial Arbitration Rules, seated in San Francisco, California, by a single arbitrator. Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access.
18.3 Class Action Waiver. Claims must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.
19. Changes to These Terms
19.1 We may update these Terms. Material changes take effect on the date posted or on a later effective date we specify. Continued use after the effective date constitutes acceptance. If you disagree, your remedy is to stop using the Service.
20. Miscellaneous
20.1 Entire Agreement. These Terms, the Privacy Policy, any order form, any applicable BAA, and any written enterprise agreement constitute the entire agreement between the parties.
20.2 Severability. If any provision is held unenforceable, the remainder remains in full effect.
20.3 No Waiver. Failure to enforce a provision is not a waiver of that or any other provision.
20.4 Assignment. You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
20.5 Notices. Notices to us should be sent to info@aianswering.ai. Notices to you may be sent to the email address on your account.
20.6 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
20.7 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.
21. Contact
AI Answering
21731 Ventura Blvd., Suite 100
Woodland Hills, CA 91364
Email: info@aianswering.ai