24/7 Answering Service That Combines AI Speed With Human Judgment
Your AI voice agent handles inbound calls, schedules appointments, processes intake, and follows up. Around the clock, in English and Spanish, with no missed calls. When a conversation needs judgment, empathy, or a personal touch, it transfers the call to a live human agent with full context from the AI interaction.
- 1 Month Free Trial*
Clear Roles. Complete Coverage.
AI + Human is not a fallback system. It is a complete call handling workflow where AI and live agents each do what they do best within one platform.
Your AI voice agent answers every call with natural, human-like conversation. When a call becomes complex, sensitive, or high-stakes, the AI transfers it instantly to a live human agent. The agent receives full context including who the caller is, what they need, and what has already been captured.
24/7/365
Your AI voice agent picks up every call instantly after hours, weekends, holidays, and during peak volume
to Lead
Calls are answered instantly. Intake is completed on the first call.
When It Matters
Live agent support for the calls that need a real person, available on a flexible per-call basis. Bring your own agent or use ours.
That Converts
Automated follow-ups, reminders, and reactivation calls.
Every Conversation
Transcripts, recordings, analytics, and reporting give you complete oversight of every call.
Scaling Headcount
Handle call volume spikes, new locations, or seasonal surges without adding headcount.
How AI + Human Works. From First Ring to Follow-Up.
AI + Human is not a fallback system. It is a complete call handling workflow where AI and live agents each do what they do best within one platform.
Your AI voice agent answers every call with natural, human-like conversation. When a call becomes complex, sensitive, or high-stakes, the AI transfers it instantly to a live human agent. The agent receives full context including who the caller is, what they need, and what has already been captured.
AI Answers the Call
Every inbound callsEvery inbound call is answered instantly by your AI voice agent. The AI greets the caller using your custom greeting, identifies the purpose of the call, and begins the appropriate workflow: intake, scheduling, FAQ, or routing.
AI Handles the Conversation
The Ai Voice agent that handles The AI voice agent conducts the call in natural, human-like conversation. It captures caller details, qualifies the lead, collects intake information, books appointments, answers common questions, and follows your custom call scripts and routing rules.
Escalation Triggers (When Needed)
Calls can automatically escalate when AI confidence drops below your chosen threshold, the caller uses a defined escalation keyword, the caller is identified as a VIP, the AI reaches its maximum failed attempts, or the caller directly asks to speak with a person.
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Transfer to a Human Agent
The call is transferred to a live agent with full context—caller name, phone number, reason for calling, everything captured so far. The human agent picks up where the AI left off. No repeated questions.
Post-Call Logging
Whether handled by AI, a human, or both, every call is fully documented. The dashboard records the call transcript, recording, summary, call outcome, and any appointments booked or intake completed. Contact records are updated automatically.
Outbound Follow-Up
After the call, your AI agent can automatically trigger outbound follow-ups: appointment reminders, intake completion calls, missing document requests, reactivation campaigns. This runs on your schedule, with no manual effort.
Clear Roles. Complete Coverage.
The handoff is seamless. Human agents receive the full AI conversation context before they say a word. Callers experience one continuous conversation, not a restart.
Everything You Get With AI + Human
The AI + Human plan includes the complete AI Answering platform, not just answering, but a full call handling system with inbound, outbound, scheduling, intake, routing, and contact management built in.
Inbound Call Answering
Outbound Calling
Appointment Scheduling
Intake Processing
Call Routing and Escalation and Live Agent Escalation
Reporting, Transcripts, and Recordings
Contact and Workflow Management
You Control Exactly When Calls Go to a Human
Escalation is not a black box. You configure exactly when and why a call transfers from AI to a human agent, directly from your dashboard.
Set the AI confidence level at which calls escalate. If the AI's confidence drops below your configured percentage during a conversation, it routes the call to a live agent automatically.
Define specific words or phrases that trigger immediate escalation. Examples: "emergency," "lawsuit," "arrest," "urgent," "supervisor," "offer," "under contract." When a caller says any of your defined keywords, the AI stops and transfers immediately.
Flag specific callers by name and phone number. When a VIP calls, the system routes them directly to a live agent, bypassing the AI flow entirely or after initial greeting.
Set the number of times the AI can attempt to resolve a question before escalating. If the AI fails to handle the request within your defined attempt limit, it escalates.
Toggle call recording and automatic transcript generation for all calls, AI and human. So you have a complete record of every interaction.
All of these settings are configurable from the Call Configuration panel in your dashboard, under the Escalations tab.
Hear How AI + Human Handles a Real Call
Listen to a sample call where the AI voice agent handles intake, qualifies the caller, and seamlessly escalates to a live human agent when the conversation requires it.
Connects With the Tools You Already Use
AI Answering integrates with your CRM, calendar, practice management tools, and communication platforms. Call data, appointments, and contact records sync automatically, no manual entry, no missed updates.
Trusted by Businesses That Can't Afford to Miss a Call
AI Only vs. AI + Human
Not sure which approach is right for you? Here's how our two options compare.
Bottom line: AI Voice Agent is ideal for businesses that want full automation and cost efficiency starting at $997/month. AI Voice + Human Agent adds trained bilingual agents on a per-call basis for businesses that also need a human safety net for complex, sensitive, or high-stakes calls.
Simple to Set Up. Ready When You Are.
Built for Regulated Industries
AI Answering is built with SOC 2 Type II and HIPAA compliance standards. For healthcare practices, HIPAA-compliant tiers with Business Associate Agreements (BAA) are available as an add-on.
- SOC 2 Type II certified
- HIPAA compliance available
- Encrypted communications
- Role-based access controls
- Role-based access controls
- BAA available for healthcare
FAQs About Answering AI
What is included in the AI + Human plan?
What is the difference between the AI Voice Agent and AI + Human plans?
How does the AI decide when to transfer to a human?
What happens during the transfer from AI to human?
What is human agent support?
Is AI Answering compliant with HIPAA?
Does AI Answering support multiple languages?
Can the AI handle both inbound and outbound calls?
Can I customize call scripts and workflows?
Can the AI book appointments directly?
What tools does AI Answering integrate with?
Is there a free trial?
How fast can we get set up?
How does AI Answering manage the full call lifecycle?
Experience the Power of Humans + AI Working Together
AI Answering's AI + Human plan gives your business 24/7 AI efficiency with live human support for the calls that matter most. Try risk-free for 1 month.